1. Overview of Our Refund Policy
At Flight Fare Centre, we strive to make the flight cancellation and refund process as transparent and straightforward as possible. When you book or modify a flight through our phone assistance service, your reservation is subject to the fare rules established exclusively by the operating airline, in addition to any agency service fees agreed upon at the time of consultation.
Because we act as an intermediary between travelers and airlines, Flight Fare Centre cannot unilaterally alter, override, or waive airline-imposed penalty rules, non-refundable ticket clauses, or credit voucher conditions.
2. 24-Hour Flexible Cancellation Rule
In accordance with U.S. Department of Transportation (DOT) guidelines and applicable airline policies:
- For eligible airline tickets purchased directly through our service at least seven (7) days or 168 hours prior to the scheduled departure time, customers may request cancellation within twenty-four (24) hours of initial ticketing without incurring standard airline cancellation penalties.
- Some low-cost carriers, promotional fares, or international tickets may have different specific terms, which our specialists will confirm at the time of your call.
- Agency processing or booking consultation fees may apply to cover the dedicated specialist support required to execute the cancellation with the operating carrier.
3. Non-Refundable vs. Refundable Airline Fares
The ability to receive a cash or original-payment refund depends entirely on the fare class purchased:
- Refundable Tickets: Tickets purchased under refundable fare categories may be eligible for a refund to the original form of payment, minus any applicable airline processing fees or agency handling fees.
- Non-Refundable Tickets: The vast majority of standard economy, basic economy, and discounted airfares are non-refundable. If cancelled prior to flight departure, airlines typically issue an Airline Travel Credit (e-Credit or Voucher) in the passenger's name, valid for future travel according to the airline's specific expiration policy (typically 12 months from issuance).
- Basic Economy Fares: Basic economy tickets on most carriers are strictly non-refundable and may not be eligible for flight changes, credits, or cancellations once the 24-hour window has passed.
4. Airline Involuntary Schedule Changes & Cancellations
If an airline cancels your flight, significantly alters your schedule (typically more than 2 to 4 hours, depending on carrier rules), or changes your routing so that you miss a connection, you may be entitled to:
- Re-accommodation on an alternate flight operated by the same or partner airline at no extra charge.
- A full refund of the unused portion of the ticket to the original form of payment, as mandated by consumer protection regulations.
Our specialists can contact the airline on your behalf to advocate for your preferred resolution (rebooking vs. cash refund).
5. Independent Agency Service & Handling Fees
Flight Fare Centre provides dedicated live travel support, policy analysis, and manual reservation handling:
- Agency consultation fees and phone booking support charges are non-refundable once the service has been rendered and your reservation or inquiry has been processed.
- A nominal agency cancellation handling fee may apply when our agents coordinate with airlines to process cancellations, request refunds, or claim flight credits on your behalf. All fees will be communicated to you before completing the request.
6. How to Request a Cancellation or Refund
To ensure timely processing before your scheduled flight departure, please follow these steps:
- Call our support team: Contact our live specialists immediately at 1-844-420-1854.
- Provide booking details: Have your 6-character Airline Confirmation Code (PNR), ticket number, and passenger names ready.
- Review options: Our agent will verify your fare rules directly with the airline and explain your eligibility for a cash refund, airline credit, or rebooking.
- Authorize the request: Upon your verbal confirmation, our team will submit the cancellation to the airline and provide you with a cancellation reference.
7. Refund Timeline & Processing
Once an airline approves a cash refund:
- Credit card refunds are typically processed by airlines within 7 to 20 business days, depending on the billing cycle of your financial institution.
- Airline travel credits or electronic vouchers are generally issued within 24 to 48 hours of cancellation and linked to the passenger's name and original ticket number.
8. Contact Our Refund & Cancellation Desk
For immediate assistance with an existing reservation, cancellation, or refund inquiry:
Flight Fare Centre
Operated by Zealous Call Centre Services Private Limited
Address: 17/7 NRCS TOWER, Ground Floor, Nungambakkam, Chennai, Tamil Nadu 600034
Toll-Free Phone: 1-844-420-1854
Hours: Dedicated Phone Support Available